21 February 2007
Vivísimo to Provide Advanced Analysis of Customer Satisfacton Surveys for ForeSee Results
Velocity 5.5 to Increase Visibility into Customer Satisfaction Management
Pittsburgh, PA—Vivísimo (vivisimo.com), a leading provider of search software and expertise, and ForeSee Results (foreseeresults.com), the leader in online customer satisfaction management, today announced that Vivísimo Velocity will power ForeSee's online analysis of customers' open text question responses. ForeSee customers want the inclusion of open text or verbatim questions in surveys and Velocity makes it easy to cluster and analyze the results. Vivísimo's clustered search output shows themes within customer responses and helps solve challenging business issues.
"Velocity is a powerful enhancement to our customer satisfaction analysis," said Larry S. Freed, president and CEO of ForeSee Results. "We identify where making improvements will have the greatest impact on satisfaction and future behavior. Being able to cluster themes in verbatim survey responses helps us diagnose specific problems and opportunities with far greater specificity and actionability."
Vivísimo will build a secure way for ForeSee customers to log-in and gain access to their open text question responses for analysis via an URL. Once a ForeSee customer has logged in, they will be shown an advanced search page interface featuring content drop downs and functions specific to the customer's survey questions. In addition, the customer will have a search box to input free text searches to search the question responses.
"The implementation of Velocity is another validation that sophisticated search techniques such as our clustering is an incredibly powerful tool to vastly improve enterprise customer solutions," said Raul Valdes-Perez, CEO and co-founder of Vivísimo. "ForeSee customers will quickly yield benefits from their improved analysis in the form of better informed decision making and business planning."
The Vivísimo Velocity platform provides enterprises with innovative search solutions that allow users to find, access, explore and manipulate all available content, regardless of location. By combining the simplicity of consumer search with the flexibility and control of enterprise software, enterprises can reap the benefits of increased user adoption and satisfaction without compromising on performance, scalability, security or the ability to configure a solution specific to its business environment.
About the Vivísimo Velocity Platform
The Vivísimo Velocity platform provides enterprises with innovative search solutions that allow users to access, extract and manipulate all available content, regardless of location. By combining the simplicity of consumer search with the flexibility and control of enterprise software, organizations can reap the benefits of increased user adoption and satisfaction without compromising on performance, scalability, security or the ability to configure a solution specific to its business environment. Based on a service-oriented architecture that enables rapid deployment, Vivísimo Velocity can be up and running in just weeks.
About Vivísimo
Vivísimo does search right by combining the simplicity and innovation of consumer search with the flexibility and control of enterprise software. The company works with customers to understand their goals and quickly deploy solutions that maximize the business value of information—with an interface users love. Vivísimo serves its global client base through headquarters in Pittsburgh, PA, and Paris, France, and partners throughout the world. Please visit vivisimo.com to learn more about us and visit our Search Done Right blog to learn more about enterprise search.
About ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as purchase, return site visits or referrals. A partial list of retail clients includes Cingular, Cabela's, Danskin, Gateway, Lane Bryant, Newegg, Overstock, Verisign and the Weather Channel. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.