Whether you are in need of a search engine for your site or developing a web-based citizen self-service application, the Vivísimo Velocity Search Platform empowers citizens to find your information. While most government agencies invest a great deal of time and energy in designing their web sites, they rarely put the same effort into the ability to search their sites.

Additionally, government sites tend to force users to browse for information when studies now show that 50% of citizens would rather search. Vivísimo brings the simplicity of consumer search to government web sites and gives citizens multiple avenues to find the information they need. Here is just a sample of what Velocity can provide to citizens:

Automatic categorization. The Velocity Clustering Engine organizes search results into topical categories that are intelligently selected from the words and phrases contained in the results or documents themselves. This allows users to click on the topic area they are interested in without having to wade through a long list of unrelated results.

Key-matching. Determining the relevancy of hundreds of search results can be a frustrating exercise for citizens since most government content is not cross-linked like pages on the Web. However, government sites using Velocity can perform key-matching on popular search terms and topics, and allow the administrator to place the most likely answers to queries at the top of the results list or highlight them by placing them above the search results list.

Multiple views. Citizens tend to have a specific question in mind (e.g., where can I find a tax form?) when they visit a government web site. The Velocity search interface provides multiple views of the search results, so end users can view answers from a specific agency or even a specific type of content source, such as forms or FAQs.

Preview results. The preview results feature allows citizens to look at the destination page a search result links to from within the search results page. Thus, citizens can immediately see whether or not the result is the one that they wanted without ever having to leave the search engine results page.

Velocity allows administrators to control what content is indexed, so you can decide what content is applicable and permitted for public view. This functionality is managed from a web-based administrative interface that is as intuitive and easy to navigate for administrators as the search interface is for users.

Learn more about the Vivísimo Velocity Search Platform.